Shared Unhappiness.

When I got to the service counter, no one was happy. Not the customers, not the employees. I stood in the corner and I waited, I listened and I uncovered an opportunity. The customers were complaining about long delays, high prices and poor support. At the same time, I could see the employees were frustrated, working in an environment that they didn’t like, dealing with what seemed like a lose-lose situation with each customer.